Frequently Asked Questions

What if I need to change or cancel my order?

Please contact us at 844-525-7775 or shop@julez.com immediately if you need to change or cancel your order. Once we have shipped your order, we are not able to make any changes or cancellations.

How do I get an appraisal for my purchases?

We do not offer appraisals. However, we can offer a Statement of Value upon request.

What if an item is out of stock?
If any items are not in stock at the time of your order, a representative will contact you with an estimated delivery date.    Estimated delivery time for items not in stock is typically 4-6 weeks.  If the items are ready earlier,  they will ship as soon as complete.   If you need your items sooner, please contact us at shop@julez.com and we will determine if there is any way to accommodate your requests.  Expedition fees may apply.

Does Julez Bryant offer engraving?
Yes, engraving is available for select items. Please contact our staff at 844-525-7775 or shop@julez.com for pricing and availability.

Do you offer custom lengths of chain?

Yes, we can offer alternate standard lengths or custom lengths on most of our necklaces.  Please contact us at shop@julez.com to discuss availability and pricing.

Do you have anywhere I can try things on?

Yes, please visit our Retailer page for a store near you that carries the Julez Bryant collection.  Please note that the inventory may vary from store to store.

What if the package is damaged upon delivery?

If you accept a damaged package, take a picture of the box and any damage to the item and send to us immediately at shop@julez.com

Can I place an order by phone?

Yes, you are welcome to call us directly at 844-525-7775 during normal office hours of 9am – 5pm PST Monday – Friday (excluding major holidays).  Or, you can also email us at shop@julez.com and we would be glad to respond to you promptly.

Can I order a custom designed piece?

Yes, we are happy to discuss the design of a custom piece for you.  Please call or e-mail us at 844-525-7775 or shop@julez.com for more information.