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Frequently Asked Questions

What if I need to change or cancel my order?

Please contact us at 844-525-7775 or immediately if you need to change or cancel your order. Once we have shipped your order, we are not able to make any changes or cancellations.

How do I get an appraisal for my purchases?

We do not offer appraisals. However, we can offer a Statement of Value upon request.

What if an item is out of stock?
If any items are not in stock at the time of your order, a representative will contact you with an estimated delivery date.    Estimated delivery time for items not in stock is typically 4-6 weeks.  If the items are ready earlier,  they will ship as soon as complete.   If you need your items sooner, please contact us at and we will determine if there is any way to accommodate your requests.  Expedition fees may apply.

Does Julez Bryant offer engraving?
Yes, engraving is available for select items. Please contact our staff at 844-525-7775 or for pricing and availability.

Do you offer custom lengths of chain?

Yes, we can offer alternate standard lengths or custom lengths on most of our necklaces.  Please contact us at to discuss availability and pricing.

Do you have anywhere I can try things on?

Yes, please visit our Retailer page for a store near you that carries the Julez Bryant collection.  Please note that the inventory may vary from store to store.

What if the package is damaged upon delivery?

If you accept a damaged package, take a picture of the box and any damage to the item and send to us immediately at

Can I place an order by phone?

Yes, you are welcome to call us directly at 844-525-7775 during normal office hours of 9am – 5pm PST Monday – Friday (excluding major holidays).  Or, you can also email us at and we would be glad to respond to you promptly.

Can I order a custom designed piece?

Yes, we are happy to discuss the design of a custom piece for you.  Please call or e-mail us at 844-525-7775 or for more information.  

Sizing Guide


Let's Make Sizing Easier

Let us assist you in finding your ideal fit and style with our Sizing Guides as a reference. As always, you are welcome to call or message us anytime for recommendations or assistance.  


Necklace Layering Guide

Pendant Sizing Guide

Our charms and pendants are offered in a variety of shapes, but generally follow a sizing sequence of baby, small, medium, large and x-large. Please use this Sizing Guide to reference in relation to US coin sizes.

Request Free Ring Sizer

If you do not know your current ring size, we are happy to send you a complimentary ring sizer so that we can more accurately size your ring for the best fit.

Value is required
Thank you! We will be in touch with you soon.

Bracelet & Bangle Sizing

Sizing for bracelets will vary depending on the style. Our cuff bracelets follow a standard sizing structure of Small and Medium (measurements shown below).

Our chain bracelets are designed at a specific length as stated in the description (typically 6" - 7" in length).

We are happy to customize these lengths for a more comfortable fit. Please email us at for all specific recommendations for select designs.

If you do not know your wrist size, here are some easy pointers to consider for achieving the best fit.  
1.) Take a piece of string and wrap it around your wrist at the wrist bone. Mark the position on the string.
2.) Use a ruler to measure the length of the string in inches to the nearest 1/4".
For a snug / close fit, use wrist measurement from above and round up to the nearest 1/4".
For a loser fit, round up to the nearest 1/4" and then add an additional 1/4".
Our approximate length of our open cuff bracelets is 5.5" for Small and 6" for Medium with a 1" opening between the ends.